DREAME OFFICIAL

Warranty Policy & Conditions

This warranty policy applies to products genuinely distributed by PT DREAME TECHNOLOGY INDONESIA (NIB: 3001230057918), which will be warrantied according to the policy / decision of the order.

General Policy:

1. Products are warrantied according to the general warranty policy of each category

2. The product will be warrantied or replaced in case of irreparable technical errors by the manufacturer (except appearance).

3. Regulations on reception and processing time (from the time of warranty receipt): Inspection time: Maximum 48 working hours (excluding Saturdays, Sundays and holidays). Warranty processing time: 7-14 working days (excluding Saturdays, Sundays and holidays).

4. Products will be repaired free of charge when the product is damaged due to technical errors from the manufacturer during the specified warranty period.

5. Each product has its own warranty policy. Please carefully review the warranty policy for each product category below.

If any other problem arises, customer service will contact to notify the customer at least 24 hours in advance.

Warranty Conditions:

1. The product is still within the warranty period, has a "Warranty card" or "Purchase invoice" or "Order record on E-commerce system".

2. The product must be intact, not repaired by places other than PT DREAME TECHNOLOGY INDONESIA.

3. The serial number and model number on the product must match the serial number and model number on the DREAME warranty system and product packaging.

4. The product is damaged due to manufacturer defects under normal use conditions; There are no signs of arbitrary opening or repair by an unauthorized company or person.

Replacement Conditions:

1. The product is entitled to a 1 for 1 exchange policy if there is a technical error that cannot be fixed by the manufacturer within the first 30 days (from the date of purchase). Product replacement policy and time will depend on each individual product category. Please refer to the information below to clearly understand the product categories and replacement conditions of each product line.

2. Replaced products are products of equal price, same category, same specifications, and same color. (In case there is no longer a product with the same model as the original product, DREAME will replace it with another product equaling to the original product's value). Or DREAME's customer service will contact the customer to negotiate a product replacement.

3. The product must have an intact box, not torn, not spliced, not erased.

4. When applying for the replacement service, please provide valid proof-of-purchase, the original receipt or invoice.

5. The returned goods should be packed in good condition, and the labels and various logos of the returned goods and accessories show no signs of tampering or alteration.

6. When returning the goods for replacement, please return the full set of goods (including the original packaging, all accessories) with valid proof-of-purchase, the original receipt or invoice. After examination and confirmation, you will get a new product of the same model and specification.

Replacement Service will not be covered in any of the following circumstances:

1. Valid proof-of-purchase, original receipts or invoices are not provided, or show signs of tampering or alteration.

2. Request for return & refund service out of non-quality issues or without giving relevant return reason is made more than thirty (30) calendar days of the purchasing date on valid proof-of-purchase, original receipts or invoices or delivery date.

3. The returned goods, packaging, accessories, gifts and user manuals are not intact.

4. Any fault or damage to the product caused by man-made errors, or any quality problem caused by unauthorized modification, improper installation, and incorrect use or operation not in accordance with the instructions of the official instructions or manuals are found after all appropriate tests are conducted.

5. After the confirmation of return & refund service, corresponding goods are not sent within fourteen (14) calendar days

Replacement Service will not be covered in any of the following circumstances:

1. Valid proof-of-purchase, original receipts or invoices are not provided, or show signs of tampering or alteration.

2. Request for return & refund service out of non-quality issues or without giving relevant return reason is made more than thirty (30) calendar days of the purchasing date on valid proof-of-purchase, original receipts or invoices or delivery date.

3. The returned goods, packaging, accessories, gifts and user manuals are not intact.

4. Any fault or damage to the product caused by man-made errors, or any quality problem caused by unauthorized modification, improper installation, and incorrect use or operation not in accordance with the instructions of the official instructions or manuals are found after all appropriate tests are conducted.

5. After the confirmation of return & refund service, corresponding goods are not sent within fourteen (14) calendar days